Contact

At Biven.net, we love hearing from our players! Whether you’ve got a question about our free flash games, a suggestion for something new, or just want to say hi, we’re here to make connecting with us easy and stress-free. This Contact Policy explains how you can reach out, what happens when you do, and what we do with any info you share. Let’s break it down so you know what to expect!

How to Get in Touch

We’ve made it simple to contact us:

• Email: Drop us a line at info@biven.net. Whether it’s feedback, a game issue, or a quick hello, this is the best way to reach us.
• Response Time: We aim to get back to you within 48 hours, though it might take a little longer if we’re swamped or it’s a weekend. We’ll do our best to reply as soon as we can!

Right now, email’s our main channel—no phone lines or live chat yet, but we’re always happy to help through your inbox.

What You Can Contact Us About

Feel free to reach out for anything related to Biven.net! Here are some examples:

• Game Problems: If a game’s not loading or acting glitchy, let us know the details (like the game name and what’s happening), and we’ll look into it.
• Ideas & Feedback: Got a cool game idea or a suggestion to make the site better? We’re all ears!
• General Questions: Curious about how the site works, our policies, or something else? Ask away—we’re happy to explain.
• Privacy or Ads: Wondering about cookies, ads, or your data? Check our Privacy Policy first, but if you still have questions, reach out.

What We Need From You

To help us help you, please include a few basics when you write:

• Your question or issue, explained clearly.
• If it’s about a game, tell us which one and what’s going wrong.
• A valid email address so we can reply.
  You don’t have to share anything super personal—just enough for us to assist you effectively.

How We Handle Your Message

When you contact us, here’s what happens:

• Review: We’ll read your email carefully to understand what you need.
• Response: We’ll send you a reply with answers, solutions, or next steps. If we need more info, we’ll ask politely.
• Privacy: Any details you share (like your email) are kept private and only used to respond to you. We don’t sell or pass it around—see our Privacy Policy for more on that.

Our Commitment to You

We’re here to make your experience on Biven.net awesome, and that includes communication. We promise to:

• Be friendly and respectful in every reply.
• Address your concerns as best we can.
• Keep your info safe and secure.
  If we can’t solve something right away (like a tricky tech issue), we’ll let you know what’s up and keep you posted.

Ads and Third-Party Stuff

Since we work with partners like Google AdSense to keep our games free, you might see ads on the site. If you’ve got questions about those, we can explain our side of things—but for specifics on how ads work (like targeting), you might need to check with the ad providers directly (e.g., Google’s support pages).

Limits to Our Support

We’re a small team focused on flash games, so there are a few things we can’t do:

• Fix issues with your device or internet (though we’ll try to suggest fixes).
• Handle requests unrelated to Biven.net (like tech support for other sites).
• Reply to spam, abusive messages, or anything that doesn’t make sense—we’ll just skip those to keep things positive.

Changes to This Policy

We might update this Contact Policy as our site grows or if we add new ways to reach us. When that happens, we’ll update the “Last Updated” date at the top. Pop back here now and then to stay in the know.